Collection and Cargo Release Transition

Dear Customer,

CMA CGM is continuously improving its performance to provide the best possible service and improve your customer journey until the very last mile. CMA CGM Group Colombia Cluster (APL) is Shipping The Future.

Please note that from this month, collection and cargo release activities will be handled by our Global Shared Service Center team in Costa Rica (GBS), where we have a specialized and trained team to look for the best results for CMA CGM and our customers.

Below you could find the established communications channels (emails and telephones) to support our customers in the mentioned areas:


57 1 7458222 Option 5 - Option 2 or Direct lines: +57 1 744 1271, +57 1 743 1408, +57 1 744 1277

Remember to relate all charges to be cancelled for each BL, all payments must be made to obtain the release of your cargo. Please note that, requests for release must be sent before 3:30 pm for same day response. If the request is sent after the mentioned time, you will receive a response the next day.


57 1 7458222 Option 5 - Option 1 or Direct lines: +57 1 742 3055, +57 1 743 6825

Thank you for your continued support.

Best regards,

CMA CGM Colombia SAS, as General Agents of CMA CGM SA

Finance Department