CMA CGM Magazine

DIGITALIZATION: THE GROUP TRANSFORMATION IS UNDER WAY

SUMMER 2018

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EDITORIAL

 Rodolphe

Rodolphe Saadé, Chairman and CEO of the CMA CGM Group

By its nature, shipping is influenced by many factors such as status of world trade, geopolitics and regulatory developments, forcing it to continually adapt. For example, the rise in oil prices prompted us to introduce Emergency Bunker Recovery measures a few weeks ago.

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FOCUS

Customers

Caring Beyond Shipping: building stronger relationships with our customers

CMA CGM Group CEO, Rodolphe Saadé, has set a clear objective for all its teams: become customers’ preferred container shipping company. To this end, CMA CGM recently launched a Customer Experience programme which has enabled the Group to re-evaluate how it interacts with its clients. Understand better, listen better, anticipate customers’ needs and improve their experience and satisfaction.

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GROUP LIFE

Digitalization

Digitalization: The Group transformation is under way

Digitalisation has been a hot topic over recent years. It marks a major turning point in the evolution of the world’s largest groups. Digitalisation represents, above all, a new way of doing business, a new way to process information. What does digitalization look like at CMA CGM? As a global policy, it has been implemented at all levels of the company, spearheaded by Rodolphe Saadé, who made it one of the Group’s strategic development axes. Objective: bring more added value to all of its clients on all four corners of the globe!

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THE EXPERTS

Giant

An inside look at the birth of a giant

The CMA CGM ANTOINE DE SAINT-EXUPERY, the first of the three new 20,600 TEU ships ordered by the Group, joined the fleet in January. Construction of this massive ship begun two years prior at the Hanjin Heavy Industries shipyards in the Philippines. Ludovic Gérard, Vice President Executive Officer CMA Ships, tells us about these new giant ships and what they mean to the Group.

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CSR

 Fondation

The CMA CGM Foundation brings sunshine into children’s lives

For nearly fifteen years, the Group’s corporate foundation has been committed to creating a brighter future for the most at-risk children. Knowing that children are our future, CMA CGM strives to help them in different ways.

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CSR

Ethic

Ethics and compliance: good Ethics is good Business

Recognised for its economic performance as well as its environmental and social responsibility, CMA CGM is reinforcing its ethics and compliance policy. Ethics is a main concern for all of our employees, every day and at all levels of the Group, in France and around the world.

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