Dear Valued Customer, We sincerely appreciate your continued cooperation and trust in our services. As part of our ongoing commitment to providing a seamless customer experience, we would like to share important guidelines regarding the release of Electronic Delivery Orders (EDO) and payment proc
Dear Valued Customers, We are pleased to inform that effective from 3 rd February 2025, CMA CGM Malaysia, Menara Summit office will be relocated and operating its business activities in a new premise as per below new address: CMA CGM Malaysia Sdn Bhd Lot 607, Block D, Groun
Dear Valued Customers, Please be informed of the adjustment of Container Inspection Fee for all import shipment based on the following scope. Effective date (except for U.S bound shipments): 1st January 2025 Effective date for U.S bound shipments: 10th January 2025 Origin: All de
Dear Valued Customers, Effective 16th December 2024, all email requests for below listed items will need to be submitted through our online portal My Customer Service (MyCS): • Final Bill of Ladings (OBL, SWB, BL Surrender, BL Reissuance) • Invoice Disputes This change
Dear Valued Customers, Please be informed of the adjustment to Export Reefer Demurrage and Detention (D&D) Tariff based on following scope. Effective date : 1 st January 2025 Origin : Malaysia ports&
Dear Valued Customers, Pursuant to the advisory that we disclosed on 8th November 2024, all our invoices are now billed by the Principals. Per IRB’s E-Invoice Specific Guideline Version 3.1 (published on 04 October 2024); the below clauses refer: 10.2 Foreign supp
Dear Valued Customers, Please be informed of the adjustment to Paperless Bill of Lading fee based on the following scope. Effective date: 1st January 2025 Origin: Malaysia Destinations: All destinations The fee applies to all carriers: CMA CGM, ANL and CNC.
Dear Valued Customers, Please be informed of the adjustment of Container Inspection Fee for all import shipment based on the following scope. Effective date: 1 st January 2025 Origin : All destinations Destinations: Malaysia The fee applies to all
Dear Valued Customers, Please be informed of the adjustments to Port Klang and Penang Terminal Handling Charge (THC) for dry and reefer containers based on the following scope. This increase is a result of the rising operational costs from terminals. Effective date: 1 st January 2025
Dear Valued Customer, At CMA CGM, your satisfaction is our top priority. To better understand your needs and improve our services, we have implemented Voice of Customer (VoC) programs that include Global Survey Campaign and Customer Satisfaction (CSAT) surveys . Your participation in these survey
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