TAIWAN, CHINA

Taiwan: Shorten shipping processes with our online tools

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It is time to make shipping easier, faster, more secure and productive. The CMA CGM Group has an entire suite of online tools ready to serve your end-to-end shipping needs:

Exports (Online Requests and Document Availability)
BookingDocumentationEvent Notifications and Shipment TrackingInvoice
New booking submission
Booking amendment
Booking confirmation
Shipping Instructions (SI) submission
Bill of Lading (BL) draft
BL confirmation
Waybills / Original BL
Paperless BL
General export notification for vessel delay and rolled shipment
Container tracking
Notifications for changes in shipment during journey
Freight invoice
Detention & Demurrage (D&D) invoice
Imports (Online Requests and Document Availability)
Notice of Arrival (NOA)
Freight invoice
D&D invoice

If you do not have an eBusiness account, register today by clicking on the relevant link:
My CMA CGM | My ANL | My APL | My CNC

Upon successful registration, the same login ID and password can be used across all online platforms of the carriers within the CMA CGM Group.

In the event you require additional assistance, our existing email addresses remain available. Please ensure to send to the right email address for a faster response.

No. Request Email
1 Booking request/ Booking amendments

Mailtwn.booking@cma-cgm.com

2 Booking request (breakbulk cargo)

Mailtpe.customerservice@cma-cgm.com

3 First BL draft

Mailtpe.twdocbackup@cma-cgm.com

4 Shipping Instructions
Amendments to BL draft

Mailtpe.twdocbackup@cma-cgm.com

5 Invoice/ charges issue

Mailgsc.twnfrt@cma-cgm.com

6 Import Notice of Arrival (NOA)

Mailtpe.importcs@cma-cgm.com

7 Import invoices

Mailtpe.importcs@cma-cgm.com

For services currently unavailable online, please send your requests to the respective email addresses below. Please ensure to send to the specified email address corresponding to your needs for a shorter turnaround time.

Exports (Non-online inquiries/Requests)

Export Customer ServiceEmail
Change of Destination (COD) requests
Export shipment inquiries (not to be used for booking, booking amendment)

Mailtpe.customerservice@cma-cgm.com

Export DocumentationEmail
Telex Release
Switch BL
BL release over counter
Final waybill by email
BL print at destination

Mailtpe.cmaexpdoc@cma-cgm.com

Container Closing Relevant IssuesEmail
Kaohsiung/Taichung/Keelung/Taipei

Mailtpe.cargo_readiness@cma-cgm.com

Invoice RevisionEmail
Export freight invoice disputes

Mailgsc.twnfrt@cma-cgm.com

D&D invoice disputes

Mailtpe.ddsm@cma-cgm.com

Imports (Non-online inquiries/Requests)

Import Customer ServiceEmail
NOA and import invoice follow-ups (all ports)
Change of Destination (COD) request
Dangerous Goods (DG) manifest
Other import inquiries (not to be used for Delivery Order, NOA and invoice follow-ups)

Mailtpe.importcs@cma-cgm.com

D&D invoice disputes (all ports)

Mailtpe.ddsm@cma-cgm.com

Import Delivery Order RequestEmail
Kaohsiung/Taichung/Keelung/Taipei Discharge

Mailtpe.importcs@cma-cgm.com

Please contact your local representative if you need any assistance. Thank you for your business and continued support.