Thailand

CUSTOMER SERVICE (CC LOG)

Date
Job number CUSTOMER SERVICE

JOB DESCRIPTION

JOB TITLE : CUSTOMER SERVICE (CC LOG)

DEPARTMENT : CUSTOMER SERVICE

REPORTING TO : CSD & QUALITY MANAGER


JOB SUMMARY

  • Responsible for bookings
  • Responsible for monitoring actual booking versus allocation
  • Responsible for all activities within CMA CGM’s policies and procedures

DUTIES & RESPONSIBILITIES

  • Received (by phone, email and e-booking) and inputs booking as required
  • Place booking in system and send booking confirmation to customer
  • Ensure customer pick-up details are recorded in the system for carrier bookings
  • Ensure all dangerous, hazardous and special cargo bookings are completed
  • Reserve grade A or special equipment with depot and logistic team
  • Solving problems
  • Do auto freighting and chase account owner if thing(s) missing
  • Promote e-channel to customers including supporting them to register into website
  • Handle COD on customer’s request
  • Follow up the procedure of compliances, such as, Sudan, Syria, Cuba etc
  • Produce release/acceptance instructions for the appropriate depot, terminal or hub and monitors merchant haulage container pick up and terminal delivery
  • Actions all Customer Service amendments, queries and complaints received
  • Monitoring actual bookings versus allocations on daily basis
  • Liaise with Logistic Team last minute new bookings, cancellations, amendments and cut-offs
  • Liaise with Vessel Co-ordination team on space issues. Obtaining additional space above allocation. Closer to vessel arrival, notifying of cancellations/amendments
  • Inform key clients of changes to services as required
  • Maximize vessel allocation and ensures space is utilized effectively
  • Communicate with customer on forecast space needs and ensure this covered with allocation confirmation by vessel coordinator
  • Build and develop close relationships with customers and understands key clients
  • Undertake extra duties when requested by your leader

JOB SPECIFICATIONS

Minimum Level of Qualification:

  • Minimum Bachelor Degree / University graduated
  • Have Experience in logistics, shipping or freight forwarding is preferable

Professional Skill:

  • Good command of spoken and written English
  • Knowledge shipping / forwarding industry
  • Service minded

Personal Qualities:

  • Good interpersonal communication
  • Assertive and tactful
  • Highly motivated, result oriented individual