News

  • Customer Advisory # 01-2025 - CMA Terminals Khalifa Port Now Open for Business (02)

    • Friday, January 10, 2025

    Dear Valued Customer, We are thrilled to announce the successful inauguration of the CMA Terminals at Khalifa Port, held on Tuesday, December 10th, in the distinguished presence of HRH Sheikh Khaled Bin Zayed Al Nahyan and Mr. Rodolphe Saade, Chairman CMA CGM Group. https://www.mediaoffice.abu

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  • Customer Advisory # 52 - 2024- CMA CGM UAE - New Year Holiday Notice

    • Friday, December 27, 2024

    Dear Valued Customers,    As the year ends, we want to thank all our customers for an incredible year of collaboration. Your continuous feedback, support and trust have been key to achieving remarkable milestones in our partnerships throughout 2024. We look forward to reaching even grea

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  • Customer Advisory # 51 - 2024- CMA Terminals Khalifa Port Now Open for Business

    • Thursday, December 26, 2024

      Dear Valued Customers,  We are pleased to announce that our new state-of-the-art CMA TERMINALS KHALIFA PORT (CMATK) is now operational and ready to serve you. CMATK offers our customers efficient service, ensuring minimal berthing delays and enhancing customer satisfaction

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  • Customer Advisory # 50 - 2024- New Dropbox System for Import OBL Submission Effective Immediately

    • Friday, December 13, 2024

    Dear Valued Customers   In response to your valuable feedback, we are pleased to inform you that we have now introduced a Dropbox System at our Port Rashid counter. Effective immediately you will no longer be required to book a prior appointment in MYCS or Dubai Trade platform to submit OBL

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  • Customer Advisory # 49 - 2024- Container Labelling for Limited Quantity DG Shipments

    • Friday, December 13, 2024

    Dear Valued Customers,    This is to inform and emphasize that container labelling for limited quantity DG shipments must  strictly adhere with the IMDG rule.   Points to Note: - ➢ The Limited Quantity sticker is mandatory for these shipments. ➢ Containers carrying only l

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  • Customer Advisory # 48 - 2024- UAE National Day Holiday Notice

    • Thursday, November 28, 2024

    Dear Valued Customers,    In celebration of UAE National Day, our office will be closed on Monday, 2nd December 2024, and Tuesday, 3rd December 2024. To ensure minimal disruption during this holiday period, we have facilitated the below exceptions to your favour; Drop-off f

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  • Customer Advisory # 47 - 2024- Notice on Import of Petroleum Products in Flexi-Bags / Tanks (India)

    • Monday, November 25, 2024

    As per Public Notice No. 86-2024 from INDIAN Customs, a large count of containers carrying Mix Hydrocarbon Oil (petroleum products) in Flexi bags are detained at Mundra Port due to non-adherence to safety requirements outlined in the attached public notice. Attached is Facility Notice No. 02/2024

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  • Customer Advisory # 46-2024 - Process for Replacement Container

    • Tuesday, November 19, 2024

    Dear Valued Customers, Following your valuable feedback on our current process for return of export empties for replacement at terminal, we are pleased to inform you of a change we have made in our process. Henceforth, there is no longer a requirement for a letter from our logistics team to DP

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  • Customer Advisory # 45 - 2024- Updates on European Union’s Import Control System 2 (ICS2) - Release 3 - Go Live date 13 November 2024

    • Tuesday, November 12, 2024

    Dear Valued Customers,  Here is our 4th Update on European Union’s Import Control System 2 (ICS2) - Release 3 - Go Live date 13 November 2024. We are going live with ICS2 on November 13th, 2024. For detailed information on the compliance requirements for ICS2, especially the additional man

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  • Customer Advisory # 44 - 2024- Enhancing Your Experience through Voice of Customer Programs

    • Thursday, November 7, 2024

    Dear Valued Customers, At CMA CGM, your satisfaction is our top priority. To better understand your needs and improve our services, we have implemented Voice of Customer (VoC) programs that include Global Survey Campaign  and Customer Satisfaction (CSAT) surveys. Your participation in th

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