Dear Valued Customer,
In light of the UAE’s ongoing efforts to risk analysis and security evaluation for cargo coming or routing through the UAE, we are reaching out to provide you with the latest updates on the implementation of the Maritime Preload Cargo Information (MPCI) program.

Dear Valued Customer,
Please take note of the below updates until further notice:

Dear Valued Customer,

Please be informed in advance that there will be a temporary disruption in our online application, tools, and email service due to system enhancements scheduled for the weekend of May 2nd and 3rd, 2026. Please note all Export and Import booking and documentation processes will be affected during this time.

Dear Valued Customer,
We would like to inform you of an important update regarding the handling of QSPOT quotations for shipments with existing bookings planned on Landbridge and Merchant Haulage along with deadlines.

Revision in Terminal Handling Charges (Khorfakhan)

Effective :
25 March 2026 for non-US shipments
24 April 2026 for Shipments from / to USA and U.S. Territories
Scope : Import Shipments
Cargo : Dry, Reefer, Hazardous & OOG

Dear Valued Customer
In line with the announcement of the Federal Authority for Government Human Resources and the Ministry of Human Resources and Emiratisation, our offices will be closed from Thursday, 19 March 2026 to Friday, 20 March 2026, on the occasion of Eid Al Fitr followed by the weekend

Accomplishment of Bill of Lading at [Khor Fakkan / Fujairah]

Dear Valued Customer,

Update#9 - Middle East: Reopening of Import Bookings (1H)
👉 HO Advisory Link – Reopening of Import Bookings

CMA CGM UAE Customer Advisory # 23-2026 - Update#8 - Middle East – Reopening of Export Bookings (1G)

Dear Valued Customer,
Following the reopening of global fuel markets on March 2, 2026, fuel prices have surged sharply due to ongoing geopolitical tensions in the Near and Middle East.

UAE Update 6 - Middle East: Shipments Impacted by the Current Situation in the Region
👉 HO Advisory Link –Shipments Impacted by the Current Situation

Dear Valued Customer,

Dear Valued Customer,
In view of the on-going developments in the Middle East area, CMA CGM has decided to Suspend All Bookings with immediate effect and until further notice for the following countries and/or ports (from/to).

UAE Update 4 - Stop Booking for Dangerous Goods / Hazardous Cargo

Dear Valued Customer,

UAE Update 2 – Implementation of an Emergency Conflict Surcharge (ECS)
UAE Update 3 - Stop Booking for Reefer Cargo

Dear Valued Customers,

Following the official advisory issued and published by CMA CGM Group regarding the evolving security situation in the Middle East, all customers may refer to the below links for complete details.

Dear Valued Customers,
In accordance with the Ministry of Human Resources, we would like to inform you of our adjusted working hours during the Holy Month of Ramadan. The exact start date will be determined by the sighting of the moon, with adjusted hours beginning the following day.

Launch of UAE Import Shipment Details Information Tool
Scope: Applies To Import Shipment in UAE

Go Live: 13 February 2026

Dear Valued Customers,

IMPORTANT - Extension of Customs Rule for Import of Vehicles to Algeria (All Ports)

Scope: Applies To Car Shipments Imported by Individuals

Dear Valued Customers,
This is a kind reminder to strictly adhere to the IMDG Class handling procedures outlined below at AEJEA. Non-compliance will result in cargo being retained on board, refused discharge, returned to Port of Loading (POL), or penalties from port/Dubai Port Authority (DPA).

Dear Valued Customers,

This is a reminder with reference to Customer Advisory #41-2025 dated 23rd October 2025, regarding the implementation of the revised Letter of Authority (LOA) format for import shipments.

Dear Valued Customers,

Algerian ports have been impacted by severe weather conditions in the Mediterranean, which led to the temporary closure of all ports over the past few days.

Operations are now gradually resuming; however, the disruption is expected to result in additional port congestion, causing delays of approximately 3–5 additional days.

Dear Valued Customers,

As part of the continuous efforts to support our customers’ shipments arrangement before and during the coming Chinese New Year, the CMA CGM China has decided to extend Combined Demurrage and Detention free time for exports as follows:

Dear Valued Customers,

Please be advised that our previous advisory titled ‘CMA CGM UAE Customer Advisory #01-2026 - Port of Hodeidah (Yemen) - Commercialization & Service Resumption’ dated the 8th of January 2026 has been withdrawn with immediate effect and therefore removed from our local news in the website (CMA CGM UAE News)

Dear Valued Customers,

To ensure smooth planning and regulatory compliance for hazardous cargo movements, we kindly request that all new HAZ bookings be made in accordance with IMDG Amendment 42.

Dear Valued Customers,

This is a kind reminder recommending you subscribe to our Local Website to stay up-to-date with the latest news and advisories from CMA CGM within the UAE region, as this will be our primary channel for communicating all important information.

Dear Valued Customers,
As we sail toward the end of another year, we would like to express our sincere appreciation for your trust and partnership throughout 2025. We look forward to reaching even greater heights together in 2026.

Scope: Applies To Car Shipments Imported By Individuals
Effective date: Containers loaded on or after 09 December 2025

Dear Valued Customers,
Please be advised that due to new requirements implemented by Algerian Customs regarding the import of vehicles by individuals, below restrictions apply to the Port of Algiers (DZALG).

Dear Valued Customers,

As we sail toward the close of another year, we would like to express our sincere appreciation for your trust and partnership.

Dear Valued Customers,

We wish to inform you that Shuwaikh Port Authorities (KPA) and CTS Container Terminal, Kuwait, have announced strict enforcement of IMDG regulations for all inbound hazardous cargo containers.

Effective Date: 10th December 2025
Scope: Imports to Jebel Ali
Platform: Dubai Trade Prepay Option

Dear Valued Customers,

Launch of Match Box
GO LIVE DATE: 03 December 2025

Dear Valued Customers,

In celebration of UAE National Day and in line with the announcement from the Ministry of Human Resources and Emiratisation, the UAE private sector will observe 2 days holidays. Our office will be closed on Monday, 1st December 2025, and Tuesday, 2nd December 2025.
Normal work will resume from Wednesday 3rd December 2025.

Dear Valued Customers,

Due to the implementation of the new customs system ALCES and the growing volume of imported vehicles, the Algerian Customs Authorities now require specific vehicle details to be clearly stated on the Bill of Lading (B/L) for each imported unit.

Dear Valued Customers

Effective Date: 1st November 2025

We wish to inform you that our Letter of Authority (LOA) format for all Import shipments will be revised. To ensure a smooth transition, we request that you begin using the new format immediately and circulate this update within your organization to all relevant documentation teams.

Dear Valued Customer

CMA CGM is pleased to announce its collaboration with MatchBox- for the resuse / exchange of containers.

Dear Valued Customers,

Wishing you and your families a joyful, bright, and prosperous Diwali!

Dear Valued Customers,

We wish to inform you that Decree-Law No. 73 of 21 May 2025, concerning urgent measures for infrastructure and transport, has been converted into law (Law No. 105 of 18 July 2025). The legislation introduces new provisions affecting land transport in Italy, particularly regarding the regulation of waiting

Dear Valued Customers,

We would like to inform you that the advisory title ‘Customer Advisory #36-2025 - Update on Port Sudan Operations’ dated the 3rd of September is hereby withdrawn with immediate effect and removed from our local website. We kindly ask you to disregard it.

Dear Valued Customers,
We would like to inform you that there will be a temporary outage / disruption in our customer service telephone line. All other services will remain functional during this time.

Dear Valued Customers,

The Federal Authority for Government Human Resources has announced that Friday, September 5, 2025 (12th of Rabi Al Awwal) will be a public holiday to mark the birthday of the Prophet Muhammad (peace be upon him).

Dear Valued Customers,

Further to our advisory dated July 10, 2025 (Customer Advisory #25-2025), regarding UAE’s Maritime Preload Cargo Information (MPCI) program led by the National Advance Information Centre (NAIC), we are now in the process of preparing our internal systems for integration.

Dear Valued Customers,

We hope this message finds you well.

At CMA CGM, we remain deeply committed to enhancing your shipping experience.

Dear Valued Customers,

Scope: Export shipment from UAE
Effective Date: With immediate effect

Dear Valued Customers,

Dear Valued Customers

In adherence to the directive issued by the Ministry of Energy and Infrastructure (MoEl)
dated 07 August 2025 and in alignment with the strategic interests of the United Arab Emirates, the following

Temporary Interruption of Company telephone lines

Dear Valued Customers,

We are reaching out to inform you about the upcoming Maritime Preload Cargo Information (MPCI) program, led by the UAE’s National

Advance Information Centre (NAIC) - a federal entity dedicated to collecting cargo and passenger information for risk evaluation and security screening.

Dear Valued Customers,
This is to inform you that our Documentation Fees will be revised as below.
We request all our esteemed customers to be guided accordingly.

Customer Advisory # 22-2025 M/V CMA CGM MUSCA– Voyage 0MDE2E1MA– Engine Breakdown

Customer Advisory # 23-2025 Submitting Verified Gross Mass (VGM) Scope: All Export Shipments

Customer Advisory # 21-2025 – Office closure for Hijri New Year

Dear Valued Customers,

UAE has announced a four-day public holiday from June 5 to June 8, 2025, to mark the important Islamic occasion of Eid Al Adha.

Dear Valued Customers,

We refer to our previous advisory dated 20th of May 2025 informing you about the events in Hodeida, Yemen.

Dear Valued Customers,

We are pleased to inform you that we have resumed accepting bookings to Aden, Yemen.

Dear Valued Customers,

Due to recent events in Hodeida, Yemen, which are completely beyond our control, the port is no longer accessible and no date for the reopening can be given.

Dear Valued Customers,

Following your valuable feedback, on the need for our accessibility on phone after working hours and weekends, to enhance our accessibility by introducing a dedicated emergency phone line for urgent matters outside regular working hours and weekends for your UAE shipments.

Dear Valued Customers,

We are pleased to inform you that the CMA CGM web platform is now operational. You can now submit bookings, Shipping Instructions and VGM requests.

Dear Valued Customers,

We wish to inform you that serval features in CMA CGM web platform are temporarily disturbed, and customers may not be able to place new or amend bookings, submit shipping Instruction & VGM requests.

Dear Valued Customers,

Effective Date : 12th of May 2025

As part of our ongoing efforts to improve our systems and provide better service, we are performing a system update

Dear Valued Customers,

Due to the ongoing geopolitical tensions between India and Pakistan, we have undertaken a thorough review of our maritime services to ensure the continued reliability and safety of your cargo shipments. These developments have necessitated adjustments to our export and import services to and from Pakistan.

Dear Valued Customers,
We would like to inform you of the immediate implementation of an Emergency Operational Recovering Surcharge for all exports and imports to and from Pakistan.

As part of our ongoing commitment to enhance your experience, we remind you of the simplified contact matrix for our UAE Customer Care team as below:

Dear Valued Customers,

To ensure efficient processing of your shipments and to reduce follow-ups, we kindly request your cooperation in uploading the required documents via our online portal, as detailed below:

Dear Valued Customers,

We are thrilled to announce the launch of our new INTRA service named “PIKEX”, designed to connect Pakistan to the Gulf with fast transit times.

Dear Valued Customers,

We wish to inform you of the implementation of a surcharge related to the extension of the Emission Control Area (ECA) regulations to the Mediterranean region.

Following a recent enhancement on our ecommerce platform it has been noticed that customers who are using Windows version 10 & 11 are experiencing disruptions in printing their Original Bills of Lading (BL).

Dear Valued Customers,

Dear Valued Customers, We would like to cancel Customer Advisory #03-2025 issued on 25th February and replace with Customer Advisory #04-2025. Kindly note below revisions. In line with the UAE government regulations, The Holy month of Ramadan is anticipated to commence as from Friday, 28th Febr

Dear Valued Customers,  We would like to inform you that your cargo currently at Pointe des Galets will be rerouted via Nacala due to restrictions in place as a result of the ongoing cholera situation. Attached is the notice for the same. Thus, this Comoros cargo will be evacuated to Nacal

Dear Valued Customer, We are thrilled to announce the successful inauguration of the CMA Terminals at Khalifa Port, held on Tuesday, December 10th, in the distinguished presence of HRH Sheikh Khaled Bin Zayed Al Nahyan and Mr. Rodolphe Saade, Chairman CMA CGM Group. https://www.mediaoffice.abu

Dear Valued Customers,    As the year ends, we want to thank all our customers for an incredible year of collaboration. Your continuous feedback, support and trust have been key to achieving remarkable milestones in our partnerships throughout 2024. We look forward to reaching even grea

  Dear Valued Customers,  We are pleased to announce that our new state-of-the-art CMA TERMINALS KHALIFA PORT (CMATK) is now operational and ready to serve you. CMATK offers our customers efficient service, ensuring minimal berthing delays and enhancing customer satisfaction

Dear Valued Customers   In response to your valuable feedback, we are pleased to inform you that we have now introduced a Dropbox System at our Port Rashid counter. Effective immediately you will no longer be required to book a prior appointment in MYCS or Dubai Trade platform to submit OBL

Dear Valued Customers,    This is to inform and emphasize that container labelling for limited quantity DG shipments must  strictly adhere with the IMDG rule.   Points to Note: - ➢ The Limited Quantity sticker is mandatory for these shipments. ➢ Containers carrying only l

Dear Valued Customers,    In celebration of UAE National Day, our office will be closed on Monday, 2nd December 2024, and Tuesday, 3rd December 2024. To ensure minimal disruption during this holiday period, we have facilitated the below exceptions to your favour; Drop-off f

As per Public Notice No. 86-2024 from INDIAN Customs, a large count of containers carrying Mix Hydrocarbon Oil (petroleum products) in Flexi bags are detained at Mundra Port due to non-adherence to safety requirements outlined in the attached public notice. Attached is Facility Notice No. 02/2024

Dear Valued Customers, Following your valuable feedback on our current process for return of export empties for replacement at terminal, we are pleased to inform you of a change we have made in our process. Henceforth, there is no longer a requirement for a letter from our logistics team to DP

Dear Valued Customers,  Here is our 4th Update on European Union’s Import Control System 2 (ICS2) - Release 3 - Go Live date 13 November 2024. We are going live with ICS2 on November 13th, 2024. For detailed information on the compliance requirements for ICS2, especially the additional man

Dear Valued Customers, At CMA CGM, your satisfaction is our top priority. To better understand your needs and improve our services, we have implemented Voice of Customer (VoC) programs that include Global Survey Campaign  and Customer Satisfaction (CSAT) surveys. Your participation in th

Dear Valued Customers,  Please find attached Customer Advisory as received from operator, Unifeeder. This advisory provides an update regarding the implementation of a penalty related to the Mis-Declaration of Hazardous Cargo. We kindly request that you review the advisory carefull