Our eBusiness offer combines a dedicated customer service stream. Service Management is a customer-focused approach in CMA CGM Group, it focuses on providing continuous assistance to our customers. This is the reason why we are offering our customers a single-window eBusiness support gateway, driven by a dedicated and pro-active global team. The Customer enquiries and requests on eCommerce are attended through a structured solution management process running 24/7, connecting more than 4000 customer service representatives in CMA CGM Group worldwide.
eBusiness: Service driven by Commitment
At ‘CMA CGM eBusiness’ we take your needs seriously. Our global, multi-lingual customer service support team is on hand to assist you 24/7 offering you a single entry point to a network of over 4,000 Group customer service experts.
All enquiries are managed through an easy to use single window to firstname.lastname@example.org or via the CMA CGM Group website or our Mobile App.
Proactive customer service is an integral part of our eBusiness offer.
With our centralised support solution we provide all round assistance and direct solutions. This is reinforced by premium multiple levels of business and back end functional efficiency. Our experts will tackle any request helping you with any aspect of our ecommerce products and services.
Vice President, Global Accounts, Marketing and eCommerce - CMA CGM Group
|If you have any questions, please contact our Customer Support|