News

  • UPGRADE OF CMA & ANL FINANCE SYSTEMS

    • Tuesday, December 31, 2024

    Dear Esteemed Customers, We would like to inform you of the upgrade of our finance systems for CMA & ANL line service.  From 4.30 PM Tuesday, 31 December 2024   until end of 1 January 2025.   During this period, we will stop issuing the invoices .

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  • BOOKING CANCELLATION FEE

    • Monday, December 30, 2024

    Dear Valued Customer, To maintain the integrity and reliability of our services, as well as to ensure equipment and space utilization, please be informed that we will be implementing a booking cancellation fee. Booking Cancellation Fee will apply for below cases: • No-show after booking confirmat

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  • UPGRADE OF CMA & ANL FINANCE SYSTEMS

    • Thursday, December 19, 2024

    Dear Esteemed Customers, We would like to inform you of the upgrade of our finance systems for CMA & ANL line from the 1st to 14th January’  2025 . During this period, we will be implementing a transition plan to ensure minimal disruptions to transactional deliveries:

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  • PANAMA CANAL TRANSIT SURCHARGE (CAN64)

    • Wednesday, December 18, 2024

    Dear Valued Customer, We would like to inform you about the implementation of the Panama Canal Transit Surcharge. Effective date: January 1st, 2025 The carrier’s implementation of the Panama Canal Transit Surcharge is due to increased costs by the Panama Canal Authority from implementation of t

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  • UPDATE #4 ON EUROPEAN UNION’S IMPORT CONTROL SYSTEM 2 (ICS2) – RELEASE 3

    • Monday, November 11, 2024

    Dear valued customer, CMA CGM will officially go live with ICS2 on November 13th, 2024. For detailed information on the compliance requirements for ICS2, especially the additional mandatory data elements required in Shipping Instructions, please refer to our previous advisory here .

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  • ENHANCING YOUR EXPERIENCE THROUGH VOICE OF CUSTOMER PROGRAMS

    • Monday, November 11, 2024

    Dear Valued Customer, At CMA CGM, your satisfaction is our top priority. To better understand your needs and improve our services, we have implemented Voice of Customer (VoC) programs that include Global Survey Campaign and Customer Satisfaction (CSAT) surveys. Your participation in these surveys

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  • BKAV EDO Deactivation Notice

    • Wednesday, October 30, 2024

    Dear Valued Customer, First of all, we would like to express our sincere thanks for shipping with CMA CGM Group. As part of our continuous efforts to improve your shipping experience, we would like to inform you that, effective November 5, 2024, BKAV eDO will be deactivated. All eDOs will be sent

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  • BKAV EDO Deactivation Notice

    • Wednesday, October 30, 2024

    Dear Valued Customer, First of all, we would like to express our sincere thanks for shipping with CMA CGM Group.   As part of our continuous efforts to improve your shipping experience with us, please be informed that    BKAV EDO will be deactivated. Hence, all requests for re

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  • Notice of Invoice Dispute Team’s Email Address Deactivation & Invoice Dispute Request On MyCS

    • Monday, October 28, 2024

    Dear Valued Customer,   First of all, we would like to express our sincere thanks for shipping with CMA CGM Group.   As part of our continuous efforts to improve your shipping experience with us, please be informed that    Email Adress of Invoice Dispute Team: 

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  • CMA CGM Launches “Switch to E-Motorbike” Program in Vietnam, Onboarding Employees in Its Energy Transition Journey

    • Tuesday, October 22, 2024

    Vietnam, October 21 st   2024 – The CMA CGM Group , a global player in sea, land, air and logistics solutions, has launched its e-mobility program, “Switch to E-Motorbike,” for employees in Vietnam. Funded by the Group’s  PULSE Energy Fund , with a total budget of €1.5 billion over

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