CMA CGM | My Customer Service Portal. Need help or have questions? Go to the customer service page to access all the answers you need.

ONE CLICK TO GET ALL YOUR ANSWERS QUICKLY

My Customer Service portal provides you online assistance at any time. With a simple click, you can get answers to your questions regarding your shipment, interact with your customer service agent, and manage your requests online 24/7.

Benefits

Save time

Quickly find your answers on various topics such as pricing, booking, tracking, offers, and more — all in complete autonomy with FAQ.
Ease exchanges

Easily reach us through a single portal and interact with our team online via interactive message.
Enhance visibility

Follow the status of all your requests (DO, BL release, Cargo claim, Invoice dispute) in a centralized dashboard and be informed in real time with notifications.
Boost collaboration

Share your requests with colleagues to streamline information flow and take collaboration to the next level.

How does it work?

1 Access directly to My customer service portal by clicking on the link or from the CMA CGM menu and log in with your usual web account credentials.
2 Select the relevant feature available on the My Customer Service homepage under the "Online Tools" section.
3 Start your online request now.

Consult My Customer Service Portal