CARING BEYOND SHIPPING
A revolutionary treatment and a quick claims settlement in case of damage to your cargo. Fed up with disputes, long administrative processes and limited compensations? SERENITY cargo value guarantee is for you.
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Your cargo value guaranteed door-to-door
Liable or not, CMA CGM will compensate you up to 100% of the cargo value.*
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No more intermediaries
No insurers, no brokers. Only one single point of contact: CMA CGM.
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No more endless disputes
A fast- track claims handling. A "skip-the-line" compensation within 30 days. **
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The most comprehensive guarantee
A full protection that also includes damage due to temperature variations in refrigerated containers.*
*Please refer to our SERENITY cargo value guarantee terms and condition below, some exclusions apply.
**Average duration observed after providing all the necessary documents.
How does it work?
We are a small company. When we ship one container, we ship almost one month of production. If we cannot sell the goods at destination because they are damaged, we absolutely need to get our compensation as soon as possible in order to keep our company alive! Our cash flow is not strong enough to support the usual legal procedures!
As an international company, we ship goods to lots of destinations including unsafe ones. Some ports and roads are not safe enough, and we used to face many robberies. Now we have decided to protect our cargo value. A small price for complete peace of mind!
Downloads
SERENITY cargo value guarantee flyer
Terms and conditions