Dear Valued Customer.

We wish to advise that there will be an update on the application for Late Payment fee (LPF) on all import and export shipments under all brands (CMA CGM, CNC, ANL, APL) within the following scope:

Dear Valued Customers.

As part of our continuous drive to improve your booking experience and to reduce “Request for Information” (RFI) items which prolong the turnaround time, we wish to emphasize the importance of providing complete information when submitting booking requests online.

Dear Valued Customer.

Pursuant to the Philippine Port Authority’s (PPA) memorandum circular no. 010-2025 on the implementation of the approved 16% upward adjustment for cargo handling of containerized cargo at the Port of Batangas per PPA Board resolution no. 3318, please be informed that we will be implementing the first tranche by adjusting the Terminal Handling Fee on all shipments under carriers CMA, CNC, ANL, and APL

Dear Valued Customer.

Please be informed that we will be adjusting the Container Cleaning fee & Container Maintenance Fee for carrier CMA, CNC, ANL & APL within the following scope:

Dear Valued Customer.

Please be informed that we will be adjusting the Export Seal Fee for carriers CMA, CNC, ANL & APL within the following scope:

Dear Valued Customers.

We have made some improvements to the way Local Charges are displayed on our website.

Dear Valued Customers.

Please be informed of below upcoming national holidays.

Dear Valued Customers.

You may encounter an issue when uploading documents in My Customer Service for your requests for Delivery Order (DO), Bill of Lading (BL) and D&D Invoice copy

Dear Valued Customer,

At CMA CGM, your satisfaction is our top priority. To better understand your needs and improve our services, we have implemented Voice of Customer (VoC) programs that include Global Survey Campaign and Customer Satisfaction (CSAT) surveys. Your participation in these surveys is important, and we can analyse your feedback to better understand your needs and develop new solutions to enhance our services.

Dear Valued Customers.

Please be informed of below upcoming national holiday.

Special Non-Working Holiday

Dear Valued Customers.

In accordance with MICT advisory dated 28 April 2025, please be informed that effective 15 May 2025, MICT’s export cut-off for receiving Reefer, PEZA/EPZA, and Open-Door containers will be adjusted to 12 hours prior to vessel completion.

Dear Valued Customers.

As part of our ongoing efforts to improve our systems and provide better service, we are performing a system update. Due to this upgrade, please note that our generic email address for collections will be changing.

Dear Valued Customers.

Please be informed of below scheduled service maintenance for ICTSI’s apps, both for mobile and web version.

Dear Valued Customer,

We would like to bring to your attention on the increasing number of fraud attempts by hackers, impersonating CMA CGM Philippines Inc. and/or its affiliates (“CMA CGM”) identity in customer communications by email, requesting payment of CMA CGM invoices into unauthorized bank accounts, claiming a change of bank account details

Dear Valued Customers.

Please be informed of the schedules for CMA CGM Offices, Terminals, and Container Yards during the upcoming Lenten holidays.

Dear Valued Customers.

Please be informed of below upcoming national holiday.

Dear Valued Customers.

Please be informed of below upcoming national holiday.

Dear Valued Customer, Pursuant to the Subic Bay Metropolitan Authority Board resolution no. 24-04-0574 on the implementation of the 2nd tranche adjustment for cargo handling of containerized cargo at Subic, please be informed that we will be adjusting our Terminal Handling Fees on all shipments t

Dear Valued Customer,  Pursuant to the Mindanao Container Terminal (MICTSI) advisory number 2025-004 on the implementation of the 1st tranche adjustment for cargo handling of containerized cargo at Cagayan De Oro terminal which is stipulated in the Supplemental Contract between MICTSI and

Dear Valued Customer, Following our advisory on 25 June 2024 , we wish to inform the following changes that will be implemented effective 1 March 2025. 1.    The schedule of Preadvise for the delivery of all empty & export laden equipment at Manila North (MICT), Manila S

Dear Valued Customers. Pursuant to the advisory of ICTSI dated 07 February 2025 in  regards with the new process of MICTSI for reefer PLUG IN and NOT FOR PLUG IN request, please be informed that CMA-CGM will be strictly implementing a cut off for the submission of forms.  To ens

Dear Valued Customer, Pursuant to the Philippine Port Authority’s Memorandum Circular no 007-2024 on the implementation of the 2nd tranche adjustment for cargo handling of containerized cargo at Manila terminals, please be informed that we will be adjusting our Terminal Handling Fees on all shipm

Dear Valued Customer, Pursuant to the Philippine Port Authority’s Memorandum Circular no 007-2024 on the implementation of the 2nd tranche adjustment for cargo handling of containerized cargo at Manila terminals respectively, please be informed that we will be adjusting our Terminal Handling Fees

Dear Valued Customers. Please be informed of below upcoming local holiday in the City of Paranaque . Special (Non-Working) Holiday      •  February 13, 2025 (Thursday) – 27th Cityhood Anniversary In view of the above, kindly refer to the following information and please be

Dear Valued Customers. In line with the Bureau of Customs Administrative Order (CAO) 08-2019 Section 5.2.5, which sets the deadline for submitting approved Special Permits to Load (SPL), we want to inform you that we will strictly enforce the cut-off for the electronic submission of the approved

Dear Valued Customers. Please be informed of below upcoming national holiday. Special (Non-Working) Holiday •     January 29, 2025 (Wednesday) – Chinese New Year In view of the above, kindly refer to the following information and please be guided accordingly. • &nbs

Dear   Valued   Customers. We wish to inform that the cut-off/deadline assigned per vessel/voyage for the submission of Export Declaration (ED) and approved Special Permit to Load (SPL) document for empty SOC bookings will be strictly imposed with immediate effect for shipments that are

Dear Valued Customers. In view of the upcoming observance of the Feast of the Black Nazarene on 09 January 2025, we wish to advise that port operations at Manila North Terminal (MIP) will be ongoing 24 hours for Vessel, Yard, and Gate Operations, including their ACTS Online Payment as per MICT’s

Dear Valued Customers. As part of our global drive to improve invoicing accuracy and to reduce invoice disputes due to incorrect terms of payment, we wish to emphasize that the Shipping Instruction (SI) document is our official and primary source of payment information as per the Bill of Lading t

Dear Valued Customers.   We would like to inform that there is some login issue in the CMA CGM Group websites – CMA-CGM.COM, ANL.COM, CNC.COM. Users may get a timeout error while trying to log in to these websites. Our team of IT experts is currently working to resolve this matter as soo

Dear Valued Customers. Please be informed of the schedules for CMA CGM Offices, Terminals, and Container Yards during the upcoming holidays. Click here for the complete details. Kindly share this information with your relevant stakeholders and feel free to contact us if you require any furt

Dear Valued Customer. We wish to inform an update following our last  advisory on 25 October 2024 for the applicable Documentation fee in the Philippines for shipments to/from USA and US Territories. The update is for carrier CMA within the following scope: Perimeter: Import/Export

Dear Valued Customers. We're excited to share an update following our last advisory on 6 September 2024 . Our Bohai Manila Express (BMX) service will now be calling at Davao International Container Terminal (DICT) and Shanghai, starting with the vessel APL JEDDAH 0XW7JN1NC, which is expected to a

Dear Valued Customer. We wish to remind all customers, brokers and truck operators transacting at Port of Subic (SBITC) on the mandatory registration and usage of ICTSI NaviGate system. All stakeholders are required to complete their registration as soon as possible and utilize the platfo

Dear Valued Customers. Please be informed that all tickets created or re-opened under BL Release and Delivery Order Request on 13 December from 1:00 am to 2:00 PM will be attended to on the same day. Cashier and Service Delivery teams will have a skeletal staff on the next day, Saturday, 14 Decem

Dear Valued Customers. In view of our ongoing efforts to speed up our process on the issuance of updated delivery orders, we are pleased to inform you that effective immediately, we will implement a more simplified way of requesting an invoice for demurrage and detention (D&D) charges. Plea

Dear Valued Customers. Further to our advisory dated November 16, we wish to inform you that all terminals will resume operations today as the typhoon continues to move northwestward over the West Philippine Sea. Kindly closely monitor the vessel schedules, cut-offs, and other pertinent

Dear Valued Customers. We wish to inform you of the following updates on the vessel operations at the terminals during this  inclement weather brought by the tropical storm “Pepito”, and in view of the vessel movement  suspension issued by the Philippine Coast Guard in Mero Manila, Bata

Dear Valued Customers. We wish to inform you of the following updates on the vessel operations at the terminals during this inclement weather brought by the tropical storm “Nika”, and in view of the vessel movement suspension issued by the Philippine Coast Guard in some areas of Luzon. •For Man

Dear Valued Customers. In order to keep you duly informed of the current situation of port disruption at Canada ports in view of the union strikes, we are sharing the Customer Advisories from CMA CGM Canada agency for your reference.   Updates and contingency plans for operations linked to

Dear Valued Customer. CMA CGM will officially go live with ICS2 on November 13th, 2024. For detailed information on the compliance requirements for ICS2, especially the additional mandatory data éléments required in Shipping Instructions, please refer to our previous advisory  here .

Dear Valued Customers. At CMA CGM, your satisfaction is our top priority. To better understand your needs and improve our services, we have implemented Voice of Customer (VoC) programs that include Global Survey Campaign and Customer Satisfaction (CSAT) surveys. Your participation in these survey

Dear Valued Customer. We are excited to share with you the next webinar on 19 November 2024 where you will discover valuable insights to the features available on our dedicated portal My Customer Service (MyCS). Register now and in this webinar, you will:     Discover t

Dear Valued Customer. We are excited to share with you the upcoming webinar on 12 November 2024 where you will discover how My CMA CGM can simplify your documentation processes and enhance your shipping experience.   Register now   and learn more:     We wi

Dear Valued Customers. In line with our commitment to enhancing the value and efficiency of your shipping experience, CMA CGM is pleased to announce that we now offer our VAS product for EXPORT DETENTION FREETIME Extended Bundles - REEFER Rates. This value-added service is specifically designed f

Dear Valued Customers. Please be informed of below upcoming national holidays. Special (Non-Working) Holiday •    November 1, 2024 (Friday) – All Saint’s Day •    November 2, 2024 (Saturday) – All Soul’s Day – Additional Special (Non-Working) Day &n

Dear Valued Customer. Please be informed on the adjustment of the following local charges in Philippines for all import and export shipments under carrier: CMA CGM, CNC, ANL and APL within the following scope: Perimeter: Import/Export trades  Charge: Per BL /document  Applic

Dear Valued Customers. Further to our 2nd advisory dated 24 October 2024, we wish to inform you of the following updates on the vessel operations at the terminals while the tropical storm “Kristine” is about to exit the Philippine area of responsibility (PAR). •    For Manil

Dear Valued Customers. Further to our advisory dated 23rd October 2024, we wish to inform you of the following updates on the vessel operations at the terminals still amid the ongoing inclement weather brought by the tropical storm “Kristine”. •    For Manila North (MICT)&nb

Dear Valued Customers. We wish to inform you of the following updates on the vessel operations at the terminals during this inclement weather brought by the tropical storm “Kristine”, and in view of the vessel movement suspensions issued by the Philippine Coast Guard. •    F

Dear Valued Customer. We wish to share with you that CMA CGM is actively preparing on the evolution of ICS2. Import Control System 2 (ICS2)  regulations apply to all deep sea and short sea cargo that is discharging or transshipping or transiting the 27 member states of EU, Northern Ireland

Dear Valued Customers. Following the Philippine Port Authority’s memorandum circular 021-2023 , the Storage shall be charged on cargoes that remain in any government-owned port beyond the "free- storage period". For Export Cargoes, the free-storage period is Four (4) calendar days from the day

Dear Valued Customers. We wish to inform you that the final terminal for the following vessel/voyages bound to Cebu is Cebu South Harbor (PHCEBDCSH).  The terminal indicated in the booking confirmation of our ex-Cebu shipments is Cebu International Port (CIP) by default. This information o

Dear Valued Customers. In order to keep you duly informed, we are sharing the proactive measures that CMA CGM will implement to mitigate any potential impact to your cargo given the anticipated disruption to East and Gulf Coasts services starting Tuesday, October 1, 2024, due to a potential strik

Dear Valued Customers.   We are glad to announce that we will be sending a Pre-alert Notice for your incoming shipments to the Philippines. This is a new initiative that will enable you to make the necessary arrangements for your imports in a timely manner. You will find in this Pre-ale

Dear Valued Customers. We are glad to introduce to you a new CNC maritime service for our Singapore Philippines Express 2 (SPX2) Service. It presents an enhanced coverage to the Philippines with biweekly calls to Iloilo and Zamboanga. It also offers alternative connection to the Philippines ou

Dear Valued Customers. We wish to inform you that vessel operations at the terminals are on a stop-and-go basis amid the inclement weather brought by the tropical storm “Enteng”.  You may anticipate some changes or delays in the proforma schedules. Kindly closely monitor t

Dear Valued Customers. We are glad to inform you that our Bohai Manila Express (BMX) Service now calls KTC Container Terminal in Davao beginning with vessel CMA CGM MANAUS v.0XW6HN1NC. You may view and monitor the vessel schedules, port rotation, and other relevant information (i.e.

Dear Valued Customers. In reference to the BIR’s Revenue Regulations Nos. 7-2024 and 11-2024, we wish to inform you that there is NO need to strike anything in CMA CGM Group’s official receipt document. In compliance with the BIR, we also have an “invoice” document which contains the in

Dear Valued Customers. We wish to advise that our counter at the ASEANA office in Paranaque is temporarily closed for the day due to the inclement weather brought by the tropical storm “Enteng”.  Pick-up and surrender of OBL copies shall resume tomorrow, 03 September 2024. Pl

Dear   Valued   Customer. In line with our commitment to enhancing the value and efficiency of your shipping   experience, CMA CGM is pleased to announce the launch of our VAS product for Export Free time out of Philippines, effective immediately. This offering is specifically

Dear Valued Customers. We are pleased to announce the launch of CMA CGM Philippines’ Local Voyage Finder which is available thru this link . This will be our new digital platform to provide information such as the vessel schedules, terminal cut-offs, vessel registry, tagging time, inward mani

Dear Valued Customer.  Please be informed of below upcoming national holidays. Special (Non-Working) Day August 23, 2024, Friday – In celebration of the Ninoy Aquino Day (moved from 21 August 2024 as declared under Proclamation No. 665 Legal Holiday August

Dear Valued Customer.  We wish to inform that we have a new email address for all your inquiries and requests.  New Customer Care email ID:  phl.service We encourage to utilize My Customer Service platform.  Please refer to the attached for the detail

Dear Valued Customer, Pursuant to the Cebu Port Authority memorandum circular no. 07 series of 2022 with CPA Board resolution no 1030-2022 on the implementation of the 2nd tranche adjustment for cargo handling of containerized cargo at Cebu terminal, please be informed that we will be adjusting o

Dear Valued Customer,  Following the advisory of International Container Terminal Services Inc (ICTSI) today with regards to the scheduled port closure on JULY 14 2024 (Sunday) from 4:00 AM to 1:00 PM and the unavailability of their NAVIS system, we recommend to plan your container pic

Dear Valued Customer,  We wish to inform the following changes that will be implemented effective 1 JULY 2024. New email addresses for the delivery of all empty & export laden equipment at Manila North (MICT), Manila South (ATI), Subic Bay International Container Terminal (

Dear Value Customers. I hope this message finds you well. At CMA CGM, our commitment is to provide you with an outstanding shipping experience. We're excited to share some news that will directly benefit you! We're thrilled to introduce improvements to our customer service, designed to stream

Dear Valued Customer.  As part of our continuous efforts to improve your shipping experience with us, please be informed that effective 15 June 2024, the earliest schedule that will be available for booking is 6 weeks from vessel’s ETD. Rest assured that our booking team will provide alter

The CMA CGM Group is extending SEA REWARD, the first loyalty program for shippers, to the Asia Pacific (APAC).  From today, shippers from 20 APAC countries can now get rewarded as they book their CMA CGM, CNC and ANL shipments through CMA CGM’s “ SpotOn ” digital solution. The countries includ

Dear Valued Customer. The CMA CGM Group continuously make it as our mission to provide a seamless digital experience for you. Following the approval of the Philippine Bureau of Internal Revenue (BIR) on the Computerized Accounting System (CAS) permit for carriers: CMA, ANL, CNC and APL, we ar

Dear Valued Customer.  We wish to inform that we have updated the Container Guarantee Form applicable for all import containers discharged in CEBU under all carriers (CMA CGM, ANL, APL and CNC). Here is the copy of the Container Guaranty Form to be signed by duly authorized signatories of the

Dear Valued Customers. We deeply regret to inform you that the political labour actions in all Finnish ports are impacting our services. Regrettably, the strike started March 11th is extended further to April 7th midnight. In this light, we have to adjust our rotations our vessels have to omit

Dear Valued Customer .  Please be informed that we will be adjusting the  Container Cleaning Service fee  for carriers CMA, APL & ANL within the following scope: Port of Loading:           All  Port of Discharge:    &n

Dear Valued Customer, We hereby inform you that following the collapse of the Francis Scott Key bridge into the Patapsco River after being hit by the MV “ DALI ” on March 26th, the Port of Baltimore is closed to vessel traffic until further notice.  Therefore, CMA CGM has determined t

Dear Valued Customer,  We are reaching out to inform you about the upcoming third release of the European Union’s Import Control System 2 (ICS2), scheduled for June 3, 2024 . This system is essential for enhancing the security and safety of customs pre-arrival procedures.  A

Dear Valued Customer,  Please be informed of the schedules for CMA CGM Offices, Terminals & Container Yards during the upcoming holidays 28 MAR 2024 – Maunday Thursday 29 MAR 2024 – Good Friday  30 MAR 2024 – Black Saturday  Click here for the details

Dear Valued Customer, Please be informed that 13 February 2024 has been declared as a special non-working holiday by the Philippine government to mark the City of Paranaque’s 26th cityhood anniversary. In view of this, Cashier and Customer Service will have skeletal staff on said date. Tickets crea

Dear Valued Customer, Please be informed that 09 February 2024 has been declared as a special non-working holiday by the Philippine government in relation to the Chinese New Year celebrations. In view of this, Cashier and Customer Service will have skeletal staff on 10 February 2024, Saturday. Tic

The CMA CGM Group , a global player in sea, land, air and logistics solutions; and Endangered Species International (ESI), a non-profit organization, have extended their collaboration until November 2025 to protect and restore corals that sit within some 6,000 km2 of the ocean bed in Malaysia and t

Dear Valued Customer, Pursuant to Philippine Ports Authority’s (PPA) memorandum circular 021-2023, we wish to inform the latest port storage charge for both import and export foreign containerized cargoes effective immediately. Here is a copy of the memo for easy reference. PPA Memorandum Circula

Dear Valued Customer. Following our advisory on 21 December 2023 , the CMA CGM Group remains deeply concerned about the recent events in the Red Sea. Several Group vessels have been re-routed from their intended route through the Cape of Good Hope to ensure the safety of our crew, vessels and your

Dear Valued Customer. In continued efforts to ensure the safety of our crew, vessels, and your cargo amid the ongoing developments in the Red Sea region, we would like to provide you with important information regarding the re-routing of several vessels from their intended route through the Cape of

Dear Valued Customer, The CMA CGM Group is deeply concerned about the recent attacks on commercial vessels unfolding in the Red Sea Region. We have been taking over the past days increasing prevention measures to ensure the safety of our vessels and their crews navigating these waters. The situatio

Dear Valued Customer, Please be informed that all tickets created or re-opened under BL Release and Delivery Order Request on 15 December from 1:00 am to 12:00 noon will be attended to on the same day. Cashier and Service Delivery teams will have a skeletal staff on the next day, Saturday, 16 Decem

Dear Valued Customer, Please be informed of the schedules for CMA CGM Offices, Terminals & Container Yards during the upcoming holidays. Click here for the details.

Dear Valued Customer, Please be informed that 8 December 2023 has been declared as a special non-working holiday by the Philippine government in observance of Feast of the Immaculate Conception of Mary. In view of this, Cashier and Customer Service will have skeletal staff on duty on said date. Tic

Dear Valued Customers, The Panama Canal continues to suffer from severe drought, consequently, the Panama Canal Authority has recently announced further restrictions. During Q2 2023, and despite several water conservation measures, the canal draft was reduced from 14.94 to 13.41m. The lack of prec

• On track to collect and upcycle 600 metric tons (MT) of plastic waste from the environment by the end of 2025 • Collected plastics are accounted for and upcycled at The Plastic Flamingo’s new facility which also houses a CMA CGM-funded recycling line • Shaping up a circular economy to mitigate pl

Dear Valued Customer. Following our advisory of 14 JULY 2023 with regards to the releasing of Official Receipt document, we are pleased to inform that electronic Official Receipt (e-OR) is now available for all carriers: CMA, ANL, CNC & APL.

Dear Valued Customer. We are pleased to inform the new initiative we have put in place to improve your customer experience with us. Following our advisory of 02 February 2023 , with the goal of resolving your disputes as quickly as possible, the steps in requesting to resolve disputed invoices gets

Dear Valued Customers, We would like to draw your attention to the increasing trend of DG containers found without appropriate DG labels / markings while transshipping via Singapore (SGSIN). As required under IMO regulations, marking, labeling, and placarding are necessary to communicate the potent

Dear Valued Customer. Please be informed that the following dates have been declared as non-working days by the Philippine Government : 1. 30 October 2023 – BSK Election day 2. 01 November 2023 – All Saints’day 3. 02 November 2023 – Additional non working day In view of this, Cashier and Customer S

Dear Valued Customer, Climate change is a global concern that needs to be addressed collectively. At the heart of all commercial exchanges, shipping is required to contribute to the global effort to reduce greenhouse gas emissions and is progressively integrated to regional and international legisl

Dear Valued Customer. Following our advisory of 16 JUNE 2023 , we wish to inform that we have updated the Container Guarantee Form applicable for all import containers discharged in Manila, Batangas, Cebu, Davao, Cagayan de Oro, General Santos and Subic Bay under all carriers (CMA CGM, ANL, APL and

Dear Valued Customer. We would like to bring to your attention the verified gross mass (VGM) declaration for shipments destined to Canada and its Inland locations. Defining the correct and consistent weight of containers is important for safe operational handling at terminals. Philippine Ports Aut

Dear Valued Customer, In our pursuit to improve the CMA CGM experience, we wish to inform that with immediate effect, the following changes will be implemented for the delivery of all export laden equipment at Subic Bay International Container Terminal. With the streamline process, this will enable

Dear Valued Customer. We are excited to inform the latest updates on My Customer Service tool which will enable you to have 1 channel for all your Customer Service requests. Beginning today, 05 SEP 2023 , aside from Export BL request and Delivery Order request , active web account users may now cre

Dear Valued Customer. Following our advisory of 2 AUG 2023 , we are glad to inform that the migration to the new CONTACT CENTER is a success. You may now reach the nearest Customer Service Representative through the following telephone numbers.

Dear Valued Customer. In order to simplify and optimize your contacts with us, we are pleased to announce that we have set up a new CONTACT CENTER in CMA CGM Philippines. Effective 10 AUGUST 2023, here are the new telephone numbers that you can dial depending on your request and the service that yo

Dear Valued Customer, Following our advisory of 03 FEB 2022 on the empty return procedures for Mindanao import shipments, we wish to inform that effective 17 JULY 2023 , the delivery of empty containers at Mindanao Container Terminal (MCT) located at Tagaloan Misamis Oriental is subject to PREADVIS

Dear Valued Customer, First, we would like to convey our appreciation for your continued support in using our service. We are pleased to announce that the Customer Care Hotline, 632-84795055 has been restored and now available to take your calls. The hotline is available every Monday to Friday, 8:3

Dear Valued Customer, We are glad to inform the updates of our Pasay office relocation. The new office is now open for the following: 1. Submission to Documentation Counter of the following: - Endorsed Original Bill of Lading (OBL). Dropbox is not available at the ground floor of ASEAN Avenue buil

Dear Valued Customer, Please be informed that 28 June 2023 has been declared as regular holiday by the Philippine government in observance of Eid’l Adha (Feast of Sacrifice). In view of this, Cashier and Customer Service will have skeletal staff on duty on said date until 12:00 noon. Tickets create

Following our advisory of 3 JUN 2020 , please be reminded of the strict implementation of “direct to truck” requirement of Manila International Container Terminal (MICT) for OUT-OF-GAUGE (OOG) import shipments.

Dear Valued Customer, Please be informed that we have updated the Container Guarantee Form applicable for all import containers discharged in Manila, Batangas, Cebu, Davao, Cagayan de Oro, General Santos and Subic Bay under all carriers (CMA CGM, ANL, APL and CNC). Here are the copies of the Contai

Dear Valued Customer, Following our advisory of 17 MAY 2023 , please be informed of the revised implementation date for the new standard merged demurrage and detention free time, including the applicable charges to excess time in calendar days.

Dear Valued Customer, Please be informed that effective 01 JULY 2023 , we will apply a new rate for the Export Seal Fee under all export shipments of all carriers under the CMA CGM Group (CMA CGM, APL, ANL, CNC) within the following scope: Origin: PHILIPPINES Destination: ALL

Dear Valued Customer, We would like to inform that the Customer Service Hotline 02-84795055 will be unavailable temporarily, starting at 8:30 AM June 01, 2023 due to internal IT infrastructure issue. Our team of IT experts is working to resolve the matter as soon as possible. Our email is working a

Dear Valued Customers. We wish to inform you that Batangas port (PHBTG) will be implementing the Vehicle Appointment System (VAS) by June 1, 2023 . This is applicable for both export empty withdrawal and import container pick up. Only trucks with appointment will be allowed entry .

Dear Valued Customer, Please be informed that our Pasay office will move to a new location. Here is the new office address for reference. 8th Floor East Tower, 8912 ASEAN Avenue Building Along Asean Avenue corner Abueva St, Aseana City Paranaque City

Dear Valued Customer, Please be informed of the new standard merged demurrage and detention free time, including the applicable charges to excess time in calendar days, effective 11 JUNE 2023 . This is applicable to all import shipments for all carriers under the CMA CGM Group (CMA CGM, ANL, CNC) w

Dear Valued Customer, Please be informed of the new procedure for the submission of Container Deposit and Overpayment Refund requests, effective on May 8, 2023, by clicking on this link.

Following President Ferdinand R. Marcos Jr. proclamation, establishing Friday 21 April as a special nonworking day, please be informed that all tickets created or re-opened on 21 April, will be attended to from 8am to 12pm. All other tickets will be attended to on the next working day, Monday 24 Ap

Dear Valued Customer, Please be informed of the schedules for MyCS, CMA CGM offices, terminals and container yards during the upcoming holidays HERE Please contact your local Customer Service Representative should you need further clarifications. Our Customer Service contact details are accessibl

Dear Valued Customer, Following President Ferdinand R. Marcos Jr. proclamation No. 159, establishing Friday 3 March as a special non-working day in the City of Davao in celebration of its 86th Araw ng Dabaw, please be informed that our Davao office will be closed on this day. Customer Advisory...

Dear Valued Customer, Please be informed that our Kudos depot in General Santos, located in Upper Molok Bridge, Barangay Labangal, will be transferred to PI Compound, Makar Road . The transfer will be effective from 1 March 2023 . Therefore, from 1 March, the containers will have to be picked up or

Dear Valued Customer, Following President Ferdinand R. Marcos Jr. proclamation, establishing Friday 24 February as a special non-working day, please be informed that all tickets created or re-opened on 24 February, will be attended to from 8am to 12pm on the same day. All other tickets will be atte

Dear Valued Customer, Further to our advisory dated 30 January 2023 entitled “PHILIPPINES: Guide in Sending Request to Resolve Disputed Invoice” please be advised that the old mailbox - phl.disputes@cma-cgm.com shall be deactivated effective 20 February 2023.

Dear Valued Customer, First and foremost, we would like to thank you for your continuous support in using our services. In order to simplify your counter transactions with us in My Customer Service (MyCS), here is the guide for Bill of Lading (BL) release or Delivery Order (DO) requests and submis

Dear Valued Customer, We would like to inform you that our local Dispute Team has updated their email address. Please click the link: PH Invoice Dispute Team This should be used for all disputes of Freight, D&D, & other invoices for all Brands: CMA CGM, CNC, ANL, & APL effective immed

Dear Valued Customer, Please be informed that effective 23 February 2023 , we will be adjusting both the Container Grade Selection fee and Sealing Service Export fee for all brands (CMA-CGM, ANL, APL, CNC) within the following scope: Container Grade Selection Fee Port of Loading: All Philippine P

Dear Valued Customer, Please be informed that effective 23 February 2023 , we will be adjusting the Container Cleaning Service fee for all brands (CMA-CGM, ANL, APL, CNC) within the following scope: Port of Discharge: All Philippines ports Application: Per container

Dear Valued Customer, Following our earlier advisory on the directive of Manila International Container Terminal (MICT), for reefer containers that have already arrived to Manila, we strongly urge you to make arrangement to pick them up as soon as possible to ease the reefer yard utilization.

Dear Valued Customer, Please be informed of the schedules for CMA CGM Offices, Terminals & Container Yards during the upcoming holidays My Customer Service (MyCS) Application New tickets created and re-opened on the following dates will be attended to on the first working day:

Dear Valued Customer, Pursuant to the advisory of ICTSI dated 16 December 2022 for reefer acceptance at Manila International Container Terminal (Manila North), please be informed that only containers categorized as “not for plug in” will be accepted from 26 December 2022 up to 8 January 2023 due to

Dear Valued Customer, Please be informed that all tickets created or re-opened under Manila/Subic/Batangas location on 07 December from 8:00 am to 12:00 pm will be attended to on the same day. Cashier and Service Delivery teams will have a skeleton staff on the next day, 8 December 2022 to attend o

Dear Valued Customer, Please be informed that 2 December 2022 has been declared as a non-working holiday by the city government of Pasay in commemoration of the Foundation Day of the city. In view of this, Cashier and Customer Service will have skeleton staff on duty on said date until 12:00 noon.

Dear Valued Customer, Please be informed of the latest updates from the following ports in view of the typhoon PAENG (NALGAE). Manila International Container Terminal (Manila North) Kindly refer to this link to view the latest vessel berthing line up at Manila North.

Dear Valued Customer, Please be informed of the following changes in the schedules of our offices, container yards and terminals from 31 October to 1 November 2022 brought by Proclamation No. 79 declaring 31 October 2022 as a Special Non-Working Holiday throughout the country. Normal schedules will